FAQ's
How do I start playing? Once you have the game loaded,
simply click on "Buy Cards", and follow the steps. It's quick, it's
easy, and you'll soon be ready to win great cash and prizes!
Can I have more than one account? Yes, you can have several
Free to Play and Pay to Play accounts. However, no card can be
registered to more than one account. You can only use your credit or
debit card to make deposits into the account with which the card has
been registered.
How do I check my account balance and manage my account?
Your account balance is shown at all times in the lower left-hand
corner of the game screen. If you wish to make a deposit, view or
edit your account, click on the "My Account" button in the game or
on the home page.
What should I do if I have a question about my account?
Contact Customer Support
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Bingo Game Play
How many cards can I play per game? You can play up to 100
cards per game when you play for real and 10 cards per game when you
play for fun. The more cards you play, the higher your chances are
of winning! Our game software will keep track of every card you buy
even though only some of your cards appear on the screen at one
time. You can even buy cards, close the game, and then come back
later to find out how much you've won!
What is your best card? Your best card is the card that
currently has the most marked numbers and is the closest to winning
the game. As the numbers are called out, Your Best Card will change
throughout the game as other cards gain more marked numbers.
How much do cards cost? For Pay to Play, cards are
normally set at the price of 10p each.
Can cards be bought in advance? Yes they can. Cards can be
bought for up to the next 10 games when you play for real.
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Bingo Prizes
Can the same cards be kept from game to game? Just like in
a live bingo hall, cards cannot be kept from game to game. In order
to keep the game fair for everyone, cards are randomly selected and
distributed for each new game.
Is there always a winner? Yes, someone wins in every game! If
there is more than one winner, the prize is shared accordingly. A
list is shown of the players who finished the card with the last
number drawn.
How are the prizes determined? The prize for each game is
determined by the overall number of cards purchased for that game. A
percentage of card sales is also allocated toward the progressive
jackpot.
Can I win free prizes? Yes you can play
the fun sections of Jackpot Joy and win points, those points can be
exchanged for entries in the fantastic free prize draws to win
prizes like champagne, weekend breaks, digital cameras and much
more.
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